Between Wiramu Ltd (company number NI718907) and you, the contractor.
A monthly subscription to one territory for one trade. While it is active, no other contractor in the same trade is sold that territory. Contractors in different trades may hold the same territory; they are not your competitors.
You are buying exclusivity and delivery, not a guaranteed number of leads. Every territory page shows a measured figure with its method and its known bias stated plainly. It is a measurement of the past, not a promise about the future — a quiet month is a quiet month.
You write the letter. You are the sender, and you are responsible for what it says, for any offer or price in it, and for your own regulatory position. We review each template once before it runs, but that review is ours, for our standards; it is not legal advice to you and does not transfer responsibility.
Two things we will not print, and this is not negotiable: anything implying the letter comes from, or is endorsed by, a council, the Food Standards Agency or an environmental health service; and anything implying the recipient is required to respond. Every letter also carries a footer, rendered by us, stating that we are independent of those bodies and how to stop the letters.
Your subscription is a flat monthly fee and it covers the letters your territory produces. There is nothing to top up: the allowance is granted automatically each time your subscription renews, and it is set above the volume the territory was measured at, so writing to every lead does not cost you more than writing to some of them. If a letter fails to send, the charge is reversed automatically.
Every movement is a line in your ledger, visible in your dashboard, and nothing is ever amended or removed from it. Unused credits do not expire, including after you cancel.
You set a daily letter cap and a monthly spend cap, and you can pause everything from your dashboard at any time. There are also caps we operate across the whole service. They exist so that a fault in our system cannot become a mailshot in your name.
Cancel any time; you keep the territory to the end of the paid period, then it is released and offered to its waitlist.
If a payment fails, your territory stays yours during a grace period — but sending pauses immediately. Leads carry on accruing and you will see them; they are posted once payment recovers, subject to your caps. If the grace period passes without payment, the subscription ends and the territory is released.
We will not write to the same premises twice in a month on your behalf, and a premises will not receive more than two letters in a month from us in total, however many contractors hold territories covering it. A premises that objects is suppressed permanently, for everyone. These rules are enforced by the system, and they take precedence over your caps and your credits.
The underlying food hygiene data is public sector information published by the Food Standards Agency under the Open Government Licence v3.0. You may use the leads we deliver to market your own services. You may not resell or redistribute them as a dataset.
Your client list. If you upload one, it stays yours. You are its controller and we process it on your instructions, for one purpose: deciding whether a business that triggers in your territory gets your new-business letter or your retention letter. We do not pool it with another contractor's list, use it to enrich anything, or read it from any query not scoped to your account. Uploading a new list replaces the previous one; deleting your account deletes it. You are responsible for having a lawful basis to give it to us, which for a list of business names and postcodes is ordinarily straightforward.
We may suspend or end a subscription, with a pro-rata refund, if letters sent under it generate sustained complaints, or if a template is changed to say something we would not have approved. Changing an approved template puts it back in the review queue automatically and pauses sending until it is looked at.
Our liability is limited to the fees you have paid in the preceding twelve months. Nothing here limits liability that cannot lawfully be limited. These terms are governed by the law of Northern Ireland.